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Posted: January 18, 2019

Developing Skills for Effective Conflict Resolution and Intervention

Construction Industry Training Network
It’s impossible to avoid conflict entirely, but poor communication or interpersonal tension can cause disagreements to flare up into resentment or worse. This half-day workshop will help you learn to resolve conflict and create a smoother work or personal environment.

Some of the topics we will cover include:
Understanding yourself and Personal Needs
Effective Listening Skills
Asserting Your Needs Clearly
Problem Solving with Flexibility
Managing Impasse and Disagreements
Building Agreements that Work

Instructor: Jeffrey Cartwright's background includes 25 years experience working as a paramedic, firefighter and in the field of trauma response. He joined the New Westminster Fire and Rescue Services in August of 1995 after 3 years with BC Ambulance Service. He was promoted to qualified officer in 2009, and has since been confirmed to the ranks of Lieutenant, Captain and acting Battalion Chief. He joined the Critical Incident Stress Management team in 2000.  He has developed many initiatives for the team members by introducing them to the latest techniques and training. Jeffrey has transferred his skills to the private sector to facilitate training in the prevention of, and response to, traumatic events that can occur in any workplace.

What previous participants said:
“Instructor is very good at engaging the class.”
“Coping skills were presented very well.”
“Excellent instructor!”

Register here: https://citn.simplesignup.ca/4018

Date: March 12, 2019
Event Type: Workshop
Location: Burnaby, BC
Region: Lower Mainland
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