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Posted: September 10, 2019

Difficult Conversations in the Workplace (Morning Session)

Construction Industry Training Network
What is a difficult conversation?
In the workplace, a difficult conversation is one in which you have to manage emotions and information in a sensitive way, to deal with a workplace issue. Typically, these are topics you don’t want to talk about, situations where you’re not sure what to say, circumstances where the outcome is uncertain or discussions that make you or the other person feel uncomfortable. However, as a supervisor it is likely that you will need to have difficult conversations from time to time.
This valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success and improve workplace interactions. Through structured learning and interactive case studies we will explore:
  • Why should you have that difficult conversation
  • Reasons we avoid difficult conversations
  • How to prepare for a difficult conversation
  • How to handle a difficult conversation
  • How to have the conversation without triggering a defensive response
  • How to manage emotions; both yours and theirs
  • What to do after the conversation
Who should attend?
 Anyone who wants to develop skills to approach difficult conversations with confidence.
Presenter: Pamela Bragg
Pamela is a professional consultant, trainer and coach with over 25 years experience in Organizational and Leadership Performance within multi-national environments, both union and non-union. 

Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the Pacific North West US.
Registration: https://citn.simplesignup.ca/4477

Date: November 26, 2019
Event Type: Course
Location: Kitimat, BC
Region: North Coast / Nechako
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