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September 27, 2024
9:00 am - 5:00 pm PST

Working with Levels of Service: Technical Assistance

Asset Management BC
Join Colwyn Sunderland, Kerr Wood Leidal, for a practical workshop by Asset Management BC that examines what Levels of Service (LOS) are, why they’re important, and how to define and work with them for your community. Using a customizable, spreadsheet-based LOS tool (developed by leading asset management experts and customized for use in BC), you’ll get to work with your own data and information. 

An optional LOS Overview session (online) will be provided on September 19th, 1:30-2:30 PM. The session will be recorded and available for those who cannot attend. 

Laptops or tablets running MS Excel are required for all sessions. 

Full-day, in-person workshop (with optional online LOS overview pre-session). 
The learning cohort will consist of local governments and/or First Nations, ideally with three staff participants from different departments. Having three staff representing different parts of the organization is proven to be of best value. 
You will have plenty of time working in facilitated breakout sessions with your local government or First Nation team and other organizations to develop content in the spreadsheet tool for your organization. 

  • Define your levels of service using an Excel-based template. 
  • Identify desired outcomes, performance measures, and assess any gaps. 
  • Develop and evaluate strategies to address gaps. 
  • Develop a service delivery plan for one or more of your service areas, which defines levels of service and includes strategies to address gaps. 
  • Learn collaboratively through discussion of practical examples with other local governments and First Nations in the cohort. 
Recommended for: 
Drawing from past experiences, you will get the most out of this workshop if a minimum of three people from different departments and disciplines attend together. Councillors and Area Directors interested in rolling up their sleeves are also encouraged to attend. While workshop material is tailored to smaller communities, it has also proven to help larger communities define and communicate levels of service across the organization and with other stakeholders, including external agencies. 

Important Note:
Training subsidies of up to 50% per registration are available to eligible participants. For more information, please email us at [email protected]

For more information visit the AMBC website
Wally Wells
(306) 979-9135
[email protected]

Event Type: Course
Location: Victoria, BC
Region: South Vancouver Island
Accredited: No
Certificate Provided: No
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