Asset Management BC

Asset Management BC

Working with Levels of Service: Technical Assistance

November 14 - December 19, 2024

Date: November 14 - December 19, 2024
Location: Virtual
Cost: $675 plus GST Includes: Breakfast, Lunch and course materials
Payment Methods:

Only VISA and MasterCard payments will be accepted with your online registration.

Registration Deadline: November 8, 2024
Refund Policy: Full refunds up to and including November 8, 2024; no refunds after.
Description: A practical workshop by Asset Management BC that examines what Levels of Service (LOS) are, why they’re important, and how to define and work with them for your community. Using a customizable, spreadsheet-based LOS tool (developed by leading asset management experts and customized for use in BC), you’ll get to work with your own data and information. Includes 6 sessions with 10 hours of total training.

Online workshop series schedule:
  • November 14 (1:30-2:30 PM)
  • November 21 (1:30-3:30 PM)
  • November 28 (1:30-3:30 PM)
  • December 5 (1:30-3:30 PM)
  • December 12 (1:30-3:30 PM)
  • December 19 (1:30-2:30 PM)
Requirements: Laptops or tablets running MS Excel are required for all sessions.
  • 6 on-line workshops
  • The learning cohort will consist of Local Governments and/or First Nations Government, ideally with three staff participants from different departments. Having three staff representing different parts of the organization is proven to be of best value.
  • You will have plenty of time working in facilitated breakout sessions with your Local Government or First Nations Government team and other organizations to develop content in the spreadsheet tool for your organization.
  • Define your levels of service using an Excel-based template.
  • Full-day, in-person workshop (with optional online LOS overview pre-session).
  • Identify desired outcomes, performance measures, and assess any gaps.
  • Develop and evaluate strategies to address gaps.
  • Develop a service delivery plan for one or more of your service areas, which defines levels of service and includes strategies to address gaps.
  • Learn collaboratively through discussion of practical examples with other Local Governments and First Nations Government in the cohort.
Recommended for: Drawing from past experiences, you will get the most out of this workshop if a minimum of three people from different departments and disciplines attend together. Councillors and Area Directors interested in rolling up their sleeves are also encouraged to attend. While workshop material is tailored to smaller communities, it has also proven to help larger communities define and communicate levels of service across the organization and with other stakeholders, including external agencies.
Important Note: Training subsidies of up to 50% per registration are available to eligible participants. For more information, please email us at [email protected]

For more information visit the AMBC website


  1. Complete the entire on-line form. Fields marked with * are required. Once the form is complete, click the "Register for Summit" button at the bottom of this page.
  2. After clicking "Register for Summit", your registration will be confirmed.
  3. After you have registered, refer to the on-screen instructions. Payment is accepted by credit card only.
If you experience any difficulties with this form, please contact CivicInfo BC at 250-383-4898.
Participant Information

Payment Information
Registration Fee:
GST 5% # 108150541RT0001:

Total Payment Due:

Need Assistance?

Please contact the Event Administrator.

Wally Wells
Phone: (306) 979-9135
Email: [email protected]