Asset Management BC

Asset Management BC

Working with Levels of Service: Technical Assistance

Richmond, BC
November 5, 2024

Date: November 5, 2024
Location: Radisson Hotel Vancouver Airport
8181 Cambie Road ,
Cost: $675 plus GST
Payment Methods:

Only VISA and MasterCard payments will be accepted with your online registration.

Registration Deadline: November 1, 2024
Refund Policy: Full refunds up to and including October 25, 2024; no refunds after.
Description: A practical workshop by Asset Management BC that examines what Levels of Service (LOS) are, why they’re important, and how to define and work with them for your community. Using a customizable, spreadsheet-based LOS tool (developed by leading asset management experts and customized for use in BC), you’ll get to work with your own data and information.

An optional LOS Overview session will be provided on October 30th, 1:30-2:30 PM. The session will be recorded and available for those who cannot attend.

This is a pre-conference workshop for the 2024 AMBC Conference. Learn more about the conference here.
Requirements: Laptops or tablets running MS Excel are required for all sessions.
  • Full-day, in-person workshop (with optional online LOS overview pre-session).
  • The learning cohort will consist of Local Government and/or First Nations Government, ideally with three staff participants from different departments. Having three staff representing different parts of the organization is proven to be of best value.
  • You will have plenty of time working in facilitated breakout sessions with your Local Government or First Nations Government team and other organizations to develop content in the spreadsheet tool for your organization.
  • Define your levels of service using an Excel-based template.
  • Full-day, in-person workshop (with optional online LOS overview pre-session).
  • Identify desired outcomes, performance measures, and assess any gaps.
  • Develop and evaluate strategies to address gaps.
  • Develop a service delivery plan for one or more of your service areas, which defines levels of service and includes strategies to address gaps.
  • Learn collaboratively through discussion of practical examples with other Local Government and First Nations Governemnt in the cohort.
Recommended for: Drawing from past experiences, you will get the most out of this workshop if a minimum of three people from different departments and disciplines attend together. Councillors and Area Directors interested in rolling up their sleeves are also encouraged to attend. While workshop material is tailored to smaller communities, it has also proven to help larger communities define and communicate levels of service across the organization and with other stakeholders, including external agencies
Important Note: Training subsidies of up to 50% per registration are available to eligible participants. For more information, please email us at [email protected]

For more information visit the AMBC website
Hotel Information: The host hotel for the event is the Radisson Vancouver Airport Hotel in Richmond. It is located in the annex of the President Plaza, at 8181 Cambie Road, in Richmond, BC, close to shopping, restaurants and the Skytrain. Rates are $209 sgl/dbl occupancy plus applicable taxes. All guestrooms include complimentary wireless high speed internet access, and complimentary overnight parking. To ensure that you receive the special quoted rate above, please let reservations know that you are attending the AMBC Conference. To make a room reservation, please call the central reservations at the toll free number 1-800-333-3333, call the hotel directly at (236) 305-5339, or e-mail [email protected]. Reservations are on a first come first served basis and should be made no later than Saturday, October 5th, 2024. After this date, any rooms not reserved will be released for general sale. Please provide the name of the delegate attending at the time of booking.


  1. Complete the entire on-line form. Fields marked with * are required. Once the form is complete, click the "Register for Summit" button at the bottom of this page.
  2. After clicking "Register for Summit", your registration will be confirmed.
  3. After you have registered, refer to the on-screen instructions. Payment is accepted by credit card only.
If you experience any difficulties with this form, please contact CivicInfo BC at 250-383-4898.
Participant Information

Payment Information
Registration Fee:
GST 5% # 108150541RT0001:

Total Payment Due:

Need Assistance?

Please contact the Event Administrator.

Wally Wells
Phone: (306) 979-9135
Email: [email protected]