CAMA EA Master Class (Webinar Series)

Empowering Administrative Excellence in Local Government

An Executive Assistant's role in local government is unique and demanding. CAMA's EA Master Class Series, comprised of four 90-minute sessions, facilitated by award-winning speaker Tracey Lorenson, will focus on the following topics that Executive Assistants have determined are essential to their roles: Communication Excellence, Navigating Roles & Rules in Local Government, Customer Service Excellence, and Political Acumen.

Tracey Lorenson is an experienced local government lawyer, certified corporate coach, and is known for her humour and candour in helping others manage difficult situations. She has worked with local governments in a variety of capacities for more than 20 years.

The Executive Assistant in local government (whether you support the CAO, Deputy CAO, Mayor and Council, or any other employees in your organization) is a unique position that requires a variety of skills, including political acumen. Being an Executive Assistant is also a leadership role in your organization and every day you stand up and take the lead when a situation requires it. It's all about providing valuable support to a person and an organization you believe in. It takes a strong commitment as this job is always changing, and you need to remain flexible even in the face of chaos. How can you perform your role with confidence and overcome various barriers and unique challenges that you may encounter? You spend all day helping others, but who is going to help you?

At each webinar, you will participate in a significant learning experience with others who share the same responsibilities and face the same challenges. You will be provided with some reading material prior to the webinar, some great dialogue during the session, and leave with some tools that can be used every day to help you navigate through any situation with confidence. These topics (and many more) will also be expanded on during CAMA's first National Conference for Executive Assistants in Local Government taking place from November 3-5, 2024 in Fredericton, New Brunswick.

While we use the title "Executive Assistant" this program is for any administrative professional working in local government.

If you attend the first master class on Communications Excellence you will receive the link to complete a Personality Profile that provides you with a report analyzing your behavioural style so that you can understand your strengths and weaknesses of how you respond to problems and challenges, how you influence others to your point of view, how you respond to the pace of the environment, and how you respond to rules and procedures set by others.
  • Thursday, October 19, 2023 2:00 p.m. to 3:30 p.m. EST
    Communications Excellence (including a link to complete a Personality Profile)
  • Thursday, January 25, 2024 2:00 p.m. to 3:30 p.m. EST
    Navigating Roles & Rules in Local Government
  • Wednesday, April 24, 2024 (Administrative Professionals Day) 2:00 p.m. to 3:30 p.m. EST
    Customer Service Excellence
  • Wednesday, September 18, 2024 2:00 p.m. to 3:30 p.m. EST
    Navigating Political Acumen

Please note that each webinar has a different topic and therefore you don't have to attend all four sessions, however it would be advantageous.
Location: This is an online webinar.
A link to the online event platform will be sent to all registered delegates before the event.
Cost: CAMA Member Pricing
If your municipality has a CAMA member you will be eligible to receive the CAMA member rate and will be required to enter the name of the CAMA member when you register.
Price: $149.00 (plus HST) for one webinar and $499.00 (plus HST) for four webinars.
If two or more employees attend from your municipality you will all receive 10% off.
Use the code CAMAMC under the Multiple Attendee Discount Code section below.

Non-Member Pricing
If your municipality does not have a CAMA member, you will register under the non-member rate. If your CAO or one of the direct reports to the CAO would like to become a member please visit the CAMA website.
Price: $199.00 (plus HST) for one webinar and $699.00 (plus HST) for four webinars.


  1. Complete the entire on-line form. Fields marked with * are required. Once the form is complete, click the "Register" button at the bottom of this page.
  2. After clicking "Register", your registration will be confirmed.
  3. After you've registered, payment must be made by credit card. Please refer to the on-screen instructions for your options.
If you experience any difficulties with this form, please contact CivicInfo BC at 250-383-4898.
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Payment Information
Registration Fee:
HST 15% #122935695 RT0001:
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Need Assistance?

Please contact the Event Administrator.

Jennifer Goodine
Phone: 1-866-771-2262
Email: [email protected]