Careers

BC Local Government Job Posting Service

Program Manager, Business & Shared Services Support

Position Status: Full-Time Regular
Department: Water Services
Employee Group: Exempt
Location: 4730 Kingsway, Burnaby

Our Water Services Department is seeking a Program Manager, Business & Shared Services Support who will direct the department’s financial management and business planning processes, facilitate the department’s management and maintenance of its infrastructure assets, coordinate departmental safety and emergency management, and facilitate continuous improvement.

You are: a professional with extensive experience working and managing in a utility environment (water, wastewater, electrical, gas). Preferably, your experience includes working extensively in a water and a wastewater environment. You have sound business and financial planning, budgeting and engineering infrastructure acumen complemented by the ability to lead and influence teams in a diverse, multi-disciplinary setting. You are a self-starter and a problem-solver that understands what it takes to implement continuous improvement. In your past, you have developed and implemented challenging strategies, programs and projects that have transformed the business processes and outcomes for your organization/clients. You are at a stage in your career where you want to make a difference in a public utility environment that is dynamic and making our region stronger.  

The Program Manager, Business & Shared Services Support reports to the Director Shared & Support Services and falls within our Professional / Technical, Level 4B job family.

This role:

  • Oversees the annual budget process for the department, leading the financial management and business planning processes, monitoring departmental performance against stated objectives. Liaises with the Project Delivery and Finance Department to coordinate long range planning to meet Water Services business objectives. Works closely with the Director to establish departmental protocols and processes for ongoing business and financial performance management. 
  • Accountable for support programs budget preparation, reporting and resource allocations; monitors and controls spending, ensuring the effective and efficient expenditure of allocated funds.
  • Acts as a liaison between Water Services Operations and Liquid Waste Services Maintenance on Water Services infrastructure maintenance, asset condition assessments and resiliency. Leads the development, implementation and maintenance of a Water Supply asset management plan, including asset condition and replacement assessment long-term plans. Develops long-term maintenance plans for vertical and linear assets.
  • Acts as a safety and emergency management coordinator for the department, tracking safety performance and compliance with corporate safety standards and protocols. Ensures that the department’s emergency management requirements, plans, procedures and training are in place, updated and exercised to remain in compliance with regulatory and corporate standards and guidelines.
  • Hires, supervises, directs and motivates staff monitoring performance towards division, department and corporate objectives. Ensures adherence to corporate policies and collective agreements. Leads, coaches, and mentors staff recognizing the importance of leadership, supervisory and technical training; develops and sustains a flexible workforce encouraging staff to pursue opportunities that complement their skills and experience. Supervises and directs the work of consultants.
  • Works collaboratively with staff to resolve complex technical, design, operational, or interpersonal issues staff encounter while doing their work. Facilitates information sharing among staff to transfer knowledge and experience and increase the efficiency and effectiveness of the team. Promotes continuous improvement across the department.
  • Represents the division and works collaboratively with internal and external stakeholders to attain department objectives. Ensures timely input from disparate work groups and influences others to meet objectives without having direct authority. Upholds Metro Vancouver’s reputation through positive and forthright dealings with other organizations and members of the public. Understands the organizational culture and the processes/mechanisms necessary to attain work objectives.
  • Performs other related duties as required.


To be successful, you have:

  • Bachelor of Applied Science Degree in relevant engineering discipline and 10 years of recent related experience following professional registration that includes business and financial planning; or an equivalent combination of training and experience. MBA or equivalent is an asset.
  • Membership or eligibility for immediate membership as a registered Professional Engineer (P.Eng.) with the Engineers and Geoscientists of British Columbia (EGBC).
  • Considerable knowledge of business and financial planning, utility systems and practices, engineering standards, assets management and condition assessment, utility performance monitoring and benchmarking.
  • Sound knowledge of safety standards and protocols in a utility or local government environment. Demonstrated ability to manage and track safety performance and compliance, as well as provide advice on continuous improvement measures.
  • Considerable knowledge of emergency management planning, training and response in a utility or local government environment. Demonstrated ability to plan and deliver services for an emergency event.
  • Sound budgeting and financial management skills. Ability to monitor budgets, meet financial objectives and ensure the effective and efficient expenditure of allocated funds. 
  • Sound ability to lead, supervise, coach and guide others while enhancing individual and team effectiveness. Ability to mentor and foster the development of direct reports and provide and respond to changing priorities. Sound understanding of and ability to apply labour and employee relations principles and practices including applicable collective agreements.
  • Excellent written and oral communication skills including well developed report writing and presentation skills; ability to communicate complex technical requirements and implications to diverse audiences.
  • Demonstrated ability to build and maintain effective working relationships. Skill in dealing openly, tactfully and sensitively in a variety of situations. Proven ability to effectively lead a team and work collaboratively.
  • Proven ability to use judgment to resolve complex problems with diverse implications and provide direction. Ability to develop and revise procedures and plans to address problems and improve efficiencies considering the long-term implications of decisions and actions. Seeks to include staff in decisions that will impact them.
  • Proficiency using Microsoft Office programs including Word, Excel and Outlook.
  • Valid BC Class 5 Driver’s License.


Our Vision: 
Metro Vancouver embraces collaboration and innovation in providing sustainable regional services that contribute to a livable and resilient region and a healthy natural environment for current and future generations.

Please follow this link http://www.metrovancouver.org/about/careers/ to our Careers page where you can submit your application by April 22, 2021.


Region: Lower Mainland
Professional Categories: Information Technology, Engineering
Posted: April 8, 2021, 8:53 am
Expires: April 22, 2021, 4:30 pm
Employment Type: Full Time
Employment Length: Permanent
Education Requirement: Bachelor’s degree
Job Experience: 5 years or more