BC Local Government Job Posting Service

Computer Technical Specialist

Auxiliary - 2 days per week
(This is a job share position that ends June 2019, with the possibility of extension)
Location: 4730 Kingsway, Burnaby

Join us as we help shape the place people want to be – Metro Vancouver, one of the world’s most livable regions. The services and solutions we provide are the foundation of our region’s economic, ecological and social health.  This includes the areas of regional growth planning, air quality, water, liquid and solid waste management, regional parks, affordable housing and community engagement to over 2.5 million residents.  We don’t stop, we don’t close and we do what is right, for now and for future generations. 

We invite you to bring your skills, passion, and expertise to help us in our commitment to sustain and enhance our region’s livability. We offer competitive salaries; exceptional benefit packages with valuable pension plan; employee wellness and recognition programs; and many diverse opportunities for professional growth and development.

We deliver the exceptional services and solutions that have helped make this one of the most special, livable communities in the world, and we want you to join us.  Help us shape the future of the Metro Vancouver region, and shape the place people want to be.   

Our Corporate Services department is seeking a computer technical specialist who will provide technical assistance and troubleshooting support to Metro Vancouver staff for network, hardware and software issues.  Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and access issues, providing network printer support and meeting with staff to provide one-on-one technical assistance.

You are: A highly motivated person who is innovative and has a passion for technology.  You’re enthusiastic and enjoy problem solving while working with intelligent people who have diverse skill sets.

In this role, you will:
  • Installs or oversees the installation of computer, network and communication hardware and software; sets up accounts, configures systems, and coordinates wiring for same; performs systems maintenance, back-up and recovery operations; establishes and implements data security and communications standards and procedures.
  • Evaluates user requirements primarily regarding computer systems as directed; coordinates and integrates user needs with those of the District; identifies and recommends hardware, software and other related services and provides advice and assistance with applications as required.
  • Investigates computer hardware and software problems; assesses problems and develops or assists users to develop possible solutions; writes utility and command procedures and other user aids, as required; tests software applications, special programs, and new equipment.
  • Assists in developing and delivering user training on computer hardware and software applications; assists other department staff on projects, as required.
  • Prepares and maintains a variety of material such as procedure and training manuals, records, files, reports, and correspondence related to the work; maintains computer hardware inventory and oversees related maintenance contracts.
  • Keeps abreast of developments in computer hardware and software and related matters.
  • Performs related work as required.

To be successful, you have:
  • Graduation from an Institute of Technology with a diploma in computer sciences or related discipline including courses in communication networks plus sound related experience OR an equivalent combination of training and experience.
  • Considerable knowledge of the practices and procedures used in the operation of computer equipment and software applications as related to the work performed.
  • Considerable knowledge of the communications and local area networks and of the operating systems used in the District's computer systems.
  • Considerable knowledge of problem definition and solution techniques applicable to the work performed.
  • Sound knowledge of the functions of the departments served and their requirements as applied to the work performed.
  • Sound knowledge of the methods and principles utilized in training users in the use of hardware and software applications.
  • Ability to install or oversee the installation of computer hardware and software.
  • Ability to examine users' current applications, practices, and needs, and identify problems and recommend or develop solutions or improvements.
  • Ability to evaluate computer hardware and software and make recommendations regarding acquisition and use of products, as required.
  • Ability to establish and maintain effective working relationships with a variety of internal and external contacts and to provide advice, information and assistance to same.
  • Ability to assist in the development and delivery of user training as related to the work performed.
  • Ability to prepare and maintain a variety of written materials related to the work.
  • Skilled in the operation of equipment used in the work.
  • Valid Class 5 BC Driver’s License

Our Vision: 
Metro Vancouver seeks to achieve what humanity aspires to on a global basis – the highest quality of life embracing cultural vitality, economic prosperity, social justice and compassion, all nurtured in and by a beautiful and healthy natural environment. 

Please follow this link to our Careers page where you can submit your application by February 20, 2019.

Location: Burnaby, BC
Region: Lower Mainland
Professional Categories: Information Technology
Posted: February 6, 2019, 10:44 am
Expires: February 20, 2019, 4:30 pm