BC Local Government Job Posting Service

Supervisor, Regulations and Compliance System

Full-Time Regular
Location: 4730 Kingsway, Burnaby

Join us as we help shape the place people want to be – Metro Vancouver, one of the world’s most livable regions. The services and solutions we provide are the foundation of our region’s economic, ecological and social health.  This includes the areas of regional growth planning, air quality, water, liquid and solid waste management, regional parks, affordable housing and community engagement to over 2.5 million residents.  We don’t stop, we don’t close and we do what is right, for now and for future generations. 

We invite you to bring your skills, passion, and expertise to help us in our commitment to sustain and enhance our region’s livability. We offer competitive salaries; exceptional benefit packages with valuable pension plan; employee wellness and recognition programs; and many diverse opportunities for professional growth and development.

We deliver the exceptional services and solutions that have helped make this one of the most special, livable communities in the world, and we want you to join us.  Help us shape the future of the Metro Vancouver region, and shape the place people want to be.   

We need leadership, dynamism, and expertise to guide and protect the livability of our region.  We need you. 

Our Regional Parks service is seeking a Supervisor, Regulations and Compliance System who will lead a team responsible for obtaining and maintaining public compliance with the Regional Parks Regulation Bylaw. 

You are:
a leader in the field of bylaw enforcement, committed to developing a team of park officers mandated to protect nature and the experiences of our park visitors.  You love nature but care also for the people who use our parks.  You lead a balanced life and can move easily between the natural and urban landscapes of the region.  You are passionate, responsible, ‘outdoorsy’, knowledgeable, approachable, caring and collaborative. 

The Supervisor, Regulations and Compliance System reports to the Division Manager, Parks Visitor and Operations Services and falls within our Professional / Technical Level 2 job family.

This role:
  1. Plans, assigns, supervises, checks and evaluates the work performance of Park Rangers to meet day-to-day operational expectations in collaboration with the Supervisor(s), Parks Operations. Supervises and directs the work on investigative files and provides direction and support for regulation and compliance initiatives across the regional parks system.
  2. Oversees and provides direction on investigation of complaints and incidents. Takes a lead role in investigating escalated complaints and incidents. Resolves recurring offences and manages elevated enforcement scenarios.
  3. Evaluates park bylaw compliance approaches and recommends changes to matters such as enforcement capability; public regulatory compliance; program business processes; Regional Parks Regulation Bylaw; Notice of Bylaw Violation (NBV) Enforcement and Dispute Adjudication Bylaw; Ticket Information Utilization Bylaw and procedures associated with the three bylaws.
  4. Uses sound and reasonable judgement in the interpretation and application of the MVRD Regional Parks Regulation Bylaw. Obtains public compliance with regulations in a professional, tactful, confident and assertive manner. Makes recommendations to modify physical spaces to encourage compliance and deter non-compliant public behaviours.
  5. Consults with internal and external legal resources. Represents Metro Vancouver Regional District in legal proceedings as required and is designated as NBV Screening Officer for bylaw adjudication.
  6. Collaborates and cooperates with external agencies such as Federal Government, Provincial Government, member jurisdictions and First Nations, RCMP and municipal police authorities for system enforcement initiatives and makes recommendations both internally and externally with stakeholders. Maintains information sharing agreements with ICBC, collection agency and adjudication service provider.
  7. Oversees Regional Parks regulation and compliance program budget (~$350K). Responsible for monitoring and controlling costs within area of responsibility and ensuring the effective and efficient expenditure of allocated funds.
  8. Conducts research related to regulatory compliance and coordinates development of annual report for regulation and compliance program.
  9. Supervises, directs and motivates staff monitoring performance towards division, department and corporate objectives; ensures staff adhere to corporate workplace policies. Leads, coaches, mentors and develops staff recognizing the importance of training. 
  10. Performs other related duties as required.

To be successful, you have:
  1. 5 years of recent, related experience supplemented by a university degree or diploma in a relevant discipline such as parks or resource management, business administration or public administration; or an equivalent combination of training and experience.
  2. Certificate or Diploma in regulatory enforcement (e.g. Justice Institute of British Columbia, Malaspina University College, University of Lethbridge).
  3. Sound knowledge of the Regional Parks regulation and compliance program. Sound knowledge and understanding of park regulations and bylaw enforcement best practices.
  4.  Demonstrated knowledge of Regional Parks Regulation Bylaw, Notice of Bylaw Violation Enforcement and Dispute Adjudication Bylaw, Ticket Information Utilization Bylaw, Occupier’s Liability Act, FOIPPA Privacy, Tempest, Emergency Management.
  5. Sound knowledge of corporate and park policies, procedures, goals and regulations, risk and emergency management principles and tools and public regulatory compliance methods. Sound knowledge and ability to interpret, apply and explain collective agreement provisions.
  6. Ability to work under general direction and use sound independent judgment in adapting and applying procedures to address and resolve unusual or problem situations. Demonstrated administrative, research and project management skills. Ability to effectively navigate and understand complex business issues, processes and practices.
  7. Excellent oral and written communication skills, including effective listening and persuasion skills. Superior business writing skills including the ability to analyze and revise procedures and standards and draft routine and non-routine correspondence and reports.
  8. Ability to build and maintain effective and respectful working relationships with internal and external contacts under circumstances that may be controversial or sensitive; ability to manage and respond effectively to urgent or rapidly changing circumstances. Demonstrated ability to work in a team oriented work environment. Ability to deal effectively with staff, the public, the media, and outside agencies.
  9. Sound judgment and problem solving skills; ability to analyze business needs and provide strategic input.  Ability to provide professional advice on park regulations and bylaw enforcement best practices; strong analytical and research skills and displays a high degree of integrity and professionalism. Ability to meet timelines and objectives and demonstrates persistence in overcoming obstacles. 
  10. Proficiency using Microsoft office programs, including Word, Excel, Outlook and PowerPoint.
  11. Valid BC Class 5 Driver’s License.

Our Vision: 
Metro Vancouver seeks to achieve what humanity aspires to on a global basis – the highest quality of life embracing cultural vitality, economic prosperity, social justice and compassion, all nurtured in and by a beautiful and healthy natural environment. 

Please follow this link to our Careers page where you can submit your application by January 22, 2019.

Location: Burnaby, BC
Region: Lower Mainland
Professional Categories: Parks & Recreation,Bylaw Enforcement
Posted: January 2, 2019, 12:28 pm
Expires: January 22, 2019, 4:30 pm