Office Support Clerk II (Services Centre)Requisition ID: 12041
The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC's Top Employers, Canada's Best Diversity Employers, and one of Canada's Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose & Function:
Reporting to the Development & Building Services Centre Manager, this position provides a critical customer service experience in a front line role. Directs customers efficiently into the appropriate consolidated counter queue line, provides appointment check-in services, and responds to basic inquiries from customers.
Specific Duties & Responsibilities:
Work is assigned and scheduled by the Manager to support operational needs and provide excellent and expedient customer service. Concierge staff direct customers to the appropriate consolidated counter queue line using queuing system and/or redirect customers to appropriate resources; respond to customer requests for information and forms; operate a computer terminal to view permit information, enter and update customer information, record a request using designated tracking software, or generate a customer invoice; monitor movement of staff and visitors in the reception area and manage appointment check-in, including notifying staff of customers’ arrival; handle incoming and outgoing courier packages; administer the permit pick up area; respond to customer requests for publications and maps; produce invoices and direct customers to cashier for payment; respond to customer requests for copies of building plans and documents in microform and/or electronic format; ensure appropriate consent provided where required; and perform other related duties as assigned.
Education and Experience
- Completion of Grade 12, including or supplemented by related administrative courses.
- One year of clerical or office work experience preferred.
Knowledge, Skills, and Abilities
- Experience with MS suite of tools including Word, Excel and Outlook required.
- Demonstrated experience in a customer facing environment required, particularly in a fast paced challenging environment.
- Experience viewing or entering data into a permit and licensing system or alternate information system preferred.
- Experience working with a queuing system preferred.
Business Unit/Department: Development Services, Building & Licencing (1250)
Affiliation: CUPE 15 Non Pks
Employment Type: Temporary Full Time
Position Start Date: October 2018
Position End Date: March 2019
Salary Information: Pay Grade GR-013: $22.98 to $26.91 per hour
We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.
Location: Vancouver, BC
Region: Lower Mainland
Professional Categories: Office Administration
Posted: September 14, 2018, 10:06 am
Expires: October 14, 2018, 11:59 pm