CMBC Manager, Maintenance Training

Job ID:    20180502
Location:   Lower Mainland
Full/Part Time:   Full-Time Regular  

Over 600,000 passengers rely on Coast Mountain Bus Company every day to get them to work, school and all of the activities that make life on the Lower Mainland so rich and exciting. Our more than 5,400 dedicated employees keep the buses, the people and in so many ways the vibrant pace of this city moving.

Responsible for the management of CMBC's Apprenticeship Program, the development and implementation of technical training and work practices, accident inspections standard times and procedures relating to the servicing, inspection, maintenance and overhauling of existing and new vehicles.

  • Manages staff engaged in instructing various trades' performing bus maintenance and repair duties. Identifies training needs and develops and implements programs that will improve and update skills, proficiency certifications and productivity. Conducts ongoing analysis and evaluation of training programs to ensure desired results are being obtained. Provides troubleshooting expertise to resolve difficult maintenance problems and conducts all accident inspections (MVA's).
  • Manages the development and delivery of all maintenance and repair work practices and procedures including standard times. Presents recommendations to management with respect to any changes in work practices and procedures. Develops, and implements effective training programs, manuals and technical instruction letters (TIL's) to instruct staff on documented work practices and procedures.
  • Manages the Apprenticeship program to ensure adequate intake levels, quality of training and appropriate succession planning. Ensures the program's level of training stays abreast of industrial and technological changes. Monitors Apprentice performance through testing, attendance, monthly progress reports and adherence to published procedures.
  • Designs and establishes curriculum to meet bus maintenance training needs, departmental objectives and compliance with any applicable legislation or regulations; outlines schedules and assigns responsibility to appropriate trainers for delivery and evaluates effectiveness of programs; diagnoses problems and makes revisions to course content or training methods required to correct deficiencies.
  • Develops standard practices, procedures and times (ranging from routine to complex) for the maintenance of bus vehicles and the overhaul of components and sub-systems; this will include information such as diagnosis procedures, safety procedures, tools/safety equipment required, materials required, materials flow, work sequences, technical specifications, mechanical instructions, testing methods, etc.
  • Analyzes proposed new procedures in order to determine cost factors and identify potential cost savings; develops quality characteristics and provides a quality control audit function for repair, overhaul and inspection work carried out.
  • Liaises with the BC Commercial Vehicle Safety and Enforcement department to ensure annual licensing requirements of tradespersons and facilities are maintained.
  • Develops KPI's and monthly reports to track departmental objectives and performance.
  • Manages the Technical Training Departments staff, including selection, development, coaching, training, performance management and other people practices, the delivery of safe work practices and the preparation and monitoring of associated budgets.

Education and Experience:
  • Requires a degree, diploma or TQ with Instructors Diploma (PIDP) and courses in quality assurance, training and technical writing.
  • Requires five (5) years' related experience in progressively responsible positions involving extensive exposure to all aspects of vehicle maintenance and repair problems and the management of a unionized workforce.

Other Requirements:
  • Excellent written and oral communication skills.
  • Solid teamwork and interpersonal skills, including negotiations and conflict resolution skills.
  • Solid analytical and problem solving skills.
  • Solid leadership, development and team building skills to provide direction and manage reporting staff.
  • Solid computer skills in MS Office suite and use of web-based systems.

WORK SCHEDULE - 37.5 hours per week.

An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Please go to and click on the Coast Mountain Bus Company tab to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to

Coast Mountain Bus Company is an equal opportunity employer.

Location: New Westminster, BC
Region: Lower Mainland
Professional Categories: Fleet Services/Management
Posted: September 13, 2018, 11:12 am
Expires: October 12, 2018, 4:30 pm