Security Coordinator (Warming Centre Coordinator)

Requisition ID: 12029

The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC's Top Employers, Canada's Best Diversity Employers, and one of Canada's Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function
The Warming Centre Coordinator reports to the Director of Homelessness Services and assists in all aspects of developing, implementing, managing, and evaluating the operations of the city of Vancouver Warming Centres which operate for the purpose of providing overnight warmth to vulnerable populations who are homeless and may also suffer from issues related to addiction, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization. This position participates in developing and implementing warming centre policy and procedures, based upon the mission and values of the City of Vancouver’s Community Services department; recruits, trains, schedules and evaluates warming centre staff; works with other Centre staff to ensures the safety and security of staff, patrons and the facility; seeks and develops other warming centre facilities, collects statistical information, develops reports, and performs other administrative duties including contributing to communications bulletins daily while warming centres are operational.

The Warming Centre Coordinator works closely with the Homelessness Services Leadership Team, Warming Centre providers, Park Board management and, as needed, with internal City contacts, external organizations and other levels of government.

Key Contacts and Reporting Relationships
Organizational Relationships
  • Reports to Director of Homelessness Services.
  • Hires and schedules Parks Board warming centre’s staff. Works collaboratively with the Warming Centre Managers and Corporate Security or facility Security Coordinator to establish and maintain security and safety policies related to warming centre operations.
  • Works collaboratively with other Community Services departments in the coordination or sharing of best practices regarding warming centre programs, services, policies, and procedures.
  • Works collaboratively with other City departments as required including Park Board staff, finance, facilities, planning, COV Corporate Security and the Vancouver Police Department.

Community Relationships
  • Liaises with community groups and other service providers/agencies including non-profit organizations, business improvement organizations, outreach workers, members of advocacy groups, as required.
  • Liaises with the Greater Vancouver Shelter Strategy re notifications to community and to COV corporate communications re warming centre openings and use.

Specific Duties/Responsibilities
The Warming Centre Coordinator integrates the City’s leadership and management competencies in their work and supports staff to incorporate these into their work. These competencies include:
  • Representing Homelessness Services in a professional manner that demonstrates the values of the City and Community Services.
  • Working collaboratively to establish and maintain policies and practices for programs and services ensuring a service orientation that is accountable.
  • Modeling personal excellence and supporting staff to incorporate values-based decision making, adaptability, innovation and initiative into their work.
  • Maintaining an environment of compassion when dealing with socially and economically vulnerable patrons.
  • Engaging others in developing creative approaches to issues through problem solving.
  • Establishing and maintaining positive relationships and appropriate professional boundaries with staff, volunteers, and community members.
  • Working collaboratively with staff, community and patrons to anticipate issues and facilitate resolution.

The Warming Centre Coordinator is responsible for:

Health and Safety
  • Ensuring the occupational health and safety of staff in the warming centre as per the City of Vancouver OH&S Program Manual and BC’s Occupational Health and Safety Regulations.
  • Ensuring compliance with WCB regulations, and addressing areas of concerns in a timely manner.

  • Managing the budget for warming centre staffing, materials and supplies, and training.
  • Preparing reports on warming centre program as required; including developing reports for funders and senior government.
  • Scheduling warming centre staff in Park Board warming centre facilities and supporting community centres to find appropriate staff if they experience difficulty filling shifts.

Notification and Communication
  • Monitors weather reports to determine appropriate opening dates of Warming Centres
  • Notifies participating Warming Centres with 24 hour notice of opening.
  • Collaborates with GVSS to add warming centre openings to the GVSS EWR notification.
  • Notifies COV Communications regarding upcoming openings.
  • Prepares an early morning report, each day the Warming Centres are open, to Director of Homelessness Services and Corporate Communications staff

Policies and Procedures
  • Works collaboratively with the Director, Homelessness Services , and managers of each participating facility to develop shared policies and procedures in order to meet goals of a safe and welcoming environment
  • Providing support to the warming centre staff and corporate, or on site security staff, in enforcing policies.

  • Liaise with facility operators to ensure they are supported in the case of facility issues arising that are above and beyond normal facility issues

Risk Management
  • Participating in the development and implementation of plans and procedures for the warming centre to ensure the safety and security of the staff, patrons and facility, in conjunction with the Director of Homelessness Services and Community Centre Directors or non profit operators.

Supervising and Leading Staff
  • Under the guidance of the Director of Homelessness Services, recruit, select, hire, train and evaluate auxiliary staff who report to this position,
  • Supervising the work of Park Board warming centre staff including guidance, direction setting, coaching and feedback to support their success.
  • Establishing and practicing appropriate professional boundaries in the Centre – with and between staff, volunteers and the community.
  • Identifying needs and gaps and organizes staff training and development to maintain appropriate professional standards of service delivery.
  • May work frontline in warming centres on nights when there is not enough staff otherwise available or to provide training to new staff
  • Develops and organizes training for Warming Centre staff on an as needed basis.

Community Relationships
  • Work closely with community groups and other service providers/agencies including other shelter providers, outreach workers, members of advocacy groups, businesses support the needs of patrons, staff and the community during the shelters operation and to mitigate potential issues that may arise.
  • Liaises with BC Housing as need regarding shelter budgets and operation.

Minimum Position Requirements
Education and Experience:
  • University graduation in social sciences or related field, plus at least two years related experience, or an equivalent combination of training and experience.

Knowledge, Skills and Abilities:
  • Considerable knowledge of attitudes, problems, interests and needs of homeless individuals who may face multiple barriers including poverty, mental and physical disabilities, and/or drug or alcohol dependencies, and social isolation.
  • Considerable knowledge of the philosophy and objectives of low barrier warming centres .
  • Considerable knowledge of the methods, procedures and practices related to operating a warming centre for the homeless
  • Ability to supervise the work of others, including recruitment, instruction, training, directing, coaching and assigning work.
  • Ability to deal tactfully with difficult issues and handling complaints from patrons and other community members concerning shelter operations.
  • Ability to perform in a stressful and demanding work environment and to respond responsibly to emergencies.
  • Considerable knowledge of social service, health, housing and community resources available to patrons.
  • Demonstrated ability to establish and maintain effective working relationships with a variety of internal and external contacts.
  • Collaboration skills to promote a positive environment, good morale and cooperation.
  • Communication skills to actively listen, reflect and reframe concerns or ideas, and gain trust to build understanding of common interests.
  • Ability to develop and maintain statistical, financial and administrative records, prepare reports and monitor program expenditures.
  • Demonstrated ability to develop effective policies and procedure, preferably in a social service environment.

Required Licenses, Certificates and Registrations
  • None.

Note: A satisfactory Police Record check is required for this position.

Business Unit/Department: Arts, Culture and Community Services (1200)
Affiliation: CUPE 15 Non Parks
Employment Type: Auxiliary
Position Start Date: September, 2018
Salary Information: Pay Grade GR­020: $30.37 to $35.74 per hour

Application Close: September 21, 2018
We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.

Apply here

Location: Vancouver, BC
Region: Lower Mainland
Professional Categories: Security/Crime Reduction
Posted: September 13, 2018, 10:31 am
Expires: September 21, 2018, 11:59 pm