The City of Richmond is a diverse and dynamic community in pursuit of our vision
to be the most appealing, livable and well-managed community in Canada.


People l Excellence l Leadership l Team l Innovation

Imagine a career with the City of Richmond, a dynamic environment for growth and continuous improvement, fostered by our collective strengths and creativity. We are a vibrant, diverse cosmopolitan city, supported by a strong economy and recognized as leaders in innovation and service delivery excellence. The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community.

Service Desk Specialist

1 Regular Full-Time and 1 Temporary Full-Time
Job ID: 2018304
$29.18 to $34.30

  • Do you pride yourself on providing high quality customer service?
  • Do you enjoy working in a technology focused environment & possess a strong technical aptitude?
  • Are you detail-oriented & possess sound troubleshooting skills?
  • Are you a self-starter who also enjoys working in a collaborative team environment?
If so, we want you to join the City of Richmond as a Service Desk Specialist!

The IT Help Desk is the first point of contact for the City’s internal staff to report computer and telecom issues.

The Service Desk Specialist is part of the IT Help Desk team and supports the organization by listening to, interpreting, troubleshooting and resolving requests for technical assistance, while providing high quality customer service.

Required Education & Experience:
Completion of one year post-secondary education from a technical institution, related to Information Technology or Computer Science/Systems, plus a minimum one year of experience in a similar technical support position or help desk operation. An equivalent combination of training and experience may be considered.

For further information regarding position details and to apply, please visit our website at

We are accepting applications until July 29, 2018 at 11:59pm.

The City of Richmond offers a competitive pay and benefits program, attractive incentives and a compressed work day schedule.
The City of Richmond is an inclusive employer committed to employment equity objectives and invites applications from all qualified individuals. We thank all applicants in advance for their interest; however, only those under consideration will be contacted. If you are unsuccessful, please accept our appreciation for your interest. No telephone inquiries please.
This position is restricted to those legally entitled to work in Canada.

Location: Richmond, BC
Region: Lower Mainland
Professional Categories: Information Technology
Posted: July 12, 2018, 4:21 pm
Expires: July 29, 2018, 11:59 pm