Customer Service Assistant

Competition No.:  2018-158
Duration:  Temporary Full Time
Salary:  $3,932 – 4,095 – 4,260 – 4,438 – 4,622/month (Pay Grade 16)
Last Updated:  7/11/18 8:59 AM

The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community.  With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team.  People like you!

Reporting to the Supervisor of Customer Service, Building Department, this position entails clerical work of moderate complexity involving the processing and issuing of various permits and providing customer services in the Building Department. The Customer Service Assistant works within guidelines set by Municipal by-laws and departmental regulations to receive and process applications for plumbing, gas, electrical, building and other permits issued by the Building Division; checks applications and responds to enquiries related to zoning and property development; determines and collects permit fees from schedules for development applications and building permits, and issues duly processed application for building permits; enters data into the Permit Plan System; provides factual information and assistance to a variety of internal and external contacts; maintains a variety of records related to the work and prepares correspondence relating to permits and inspections. Performs related work as required.

Qualifications include completion of Grade 12 supplemented by, or including, standard commercial courses and courses relating to the work plus sound related office experience involving public contact preferably in a Municipal Building Department or an equivalent combination of training and experience. Considerable knowledge of related software is needed; of applicable departmental practices, procedures, rules and regulations relative to permit application processing, account classification and of recording and balancing remittances. Sound knowledge of the Energov Permit Plan System or a similar permit system is required. A working knowledge of bylaws relating to construction, as well as the Zoning bylaw and other applicable by-laws is also needed, as is the ability to deal effectively and courteously with the public, and to exercise independent judgment and responsibility within clearly defined policies and procedures.

Pilot Recruitment
This position is posted under the terms of the 2016 Memorandum of Agreement to enable the senior capable applicant to be confirmed in the position, subject to the successful passing of skills tests applicable to the classification and providing that there are no current performance or safety infractions.

This is a temporary full-time position to August 27, 2019.

Applications are invited for the following position as of July 11, 2018 and must be received by 4:45 PM on Friday July 20, 2018.  
Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

Please contact Human Resources at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.

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Location: Burnaby, BC
Region: Lower Mainland
Professional Categories: Office Administration,Customer Services
Posted: July 12, 2018, 11:12 am
Expires: July 20, 2018, 4:45 pm