The Corporation of the City of North Vancouver

Client Services Technician


The Information Technology Division requires an auxiliary Client Services Technician for approximately 12 weeks.

In this service-oriented role, you will be responsible for responding to requests from staff to provide front-line problem solving and user support relating to computers, hardware, software and telephones, both mobile and office. You will investigate, assess and resolve problems and refer more complex issues and unresolved software and communications problems, and hardware malfunctions, to vendors or other specialists and/or IT staff. You will also install equipment, components, software and perform updates; provide hands-on assistance and orientation to users, and prepare and maintain a variety of user and support documentation on a regular, day-to-day basis.

You will have completed a Certificate in Information Technology or a related discipline or an equivalent combination of training and experience. You will be proficient in identifying and resolving hardware and software problems and in the operation of communications for networked microcomputer systems. In addition you will be familiar with the installation and configuration of networked equipment and related technology. You are a team player with proven communication, troubleshooting, and prioritization skills. A good understanding of the municipal environment and recent experience in Windows 7, Microsoft office, records management systems, Active Directory, and telephone systems would be assets.

$31.00 to $36.50 per hour, plus 12% in lieu of benefits
(Pay Grade 21 – January 2017 rates)

Hours of Work:
8:30am to 4:30pm, Monday to Friday

Please apply on-line through the Career Portal at prior to 5:00 p.m., Wednesday, September 27, 2017.

Thank you for your interest in the City of North Vancouver.

Posting #: 2017-0089

Location: North Vancouver, BC
Region: Lower Mainland
Professional Categories: Information Technology
Posted: September 14, 2017, 8:53 am
Expires: September 27, 2017, 5:00 pm