Can't read this e-mail? click here to view it online.
2014 CAMA E-Brief Partner: November 20, 2014            

LGMA-CAMA E-Learning Series - November and December 2014 - Open to All Municipal Staff


November 25:  Communication Planning for Successful Projects in Six Simple Steps
Presenter: Jan Enns, Jan Enns Communications

Whether you are launching a new project or changing an existing one, ensuring your residents, businesses and key stakeholders are informed and engaged from the outset can reduce the challenges associated with project delays such as public opposition, bad press and questions from your Council or Board – especially in an election year! Designed for project managers and their teams, this interactive webinar will show you how to create a basic communication plan in six simple steps. Plus, learn about cost-effective examples of special marketing tools and tips to help you effectively communicate and engage with a variety of audiences – increasing participation and support for your programs and services.
To get the most out of this workshop, attendees are invited to share a project they are currently working on that can be used as an example to demonstrate the six steps.

BONUS: Attendees will receive a workbook with a step-by-step “how to” checklist and template for project communication planning.

Register online at:
November 26: Customer Service in the Public Sector
Presenter: Tracey Lorenson, Paragon Strategic Services Ltd.

The unique challenges of service delivery in the local government sector will be discussed, including the difficulty of dealing with such a diverse client base. We will explore whether private sector “customer service” approaches are relevant in the public sector, and why good service is critical to both staff and Council success.

BONUS: Participants will complete an online assessment of their personal skills and abilities in delivering customer service.

Register online at:
December 2:  Media Relations: Tools, Tips & Techniques to Improve Your Media Coverage
Presenter: Jan Enns, Jan Enns Communications

New faces at your Council and Board table? Local elections often generate more media interest as they interview staff and newly elected Council and Board members to get their “take” on what your local government is doing. Help your team deliver a clear and consistent message, reduce misinformation and ultimately increase participation in your programs or services with this webinar on media relations. This engaging, interactive and informative webinar is designed to help you work proactively with the media and hone your skills when it comes to responding to media requests.
Key points covered include:
• How to develop strong, clear and consistent key messages
• What to do when the media calls
• How to answer media questions and stay on message
• Some dos and don’ts for damage control
• Ongoing discussion and sharing of ideas and experiences
Includes a special workbook with tips and techniques to use in your next media interview, helping you become a better media spokesperson!

Register online at:

December 10:  Essential Supervisory Skills: New & Experienced Supervisors
Presenter: Tracey Lee Lorenson, Paragon Strategic Services Ltd.

Our front line supervisors provide our most critical interaction with employees and yet often they have not had training on the most effective way to deal with their teams and workload. In this interactive course we will explore the unique challenges of leading those that you may have had a peer relationship with, some of the labour issues that can arise (depending on whether supervisors are in or out of the bargaining unit), and coaching others in a respectful and supportive manner. In addition, we will discuss the most effective ways in which supervisors can get the support they might require from management in the organization, to ensure the organization operates efficiently and staff feel supported.

BONUS: Individuals will have the opportunity to complete an online assessment of their supervisory skills including: time management, listening skills, communication, planning and scheduling work, setting goals, assessing people and performance and coaching skills.  This report provides specific developmental suggestions unique to the individual.

Register online at:

2015 CAMA Conference - Don't Delay On Booking Your Hotel
The 44th Annual CAMA Conference will be held in Jasper, Alberta at the Fairmont Jasper Park Lodge from Monday, June 1st, 2015 to Wednesday, June 3rd, 2015.   This year's theme will be "Celebrating Municipal Leaders" and the Full Conference Program and on-line registration will be available at the end of February 2015.

CAMA has secured a block of rooms at The Fairmont Jasper Park Lodge located at 1 Old Lodge Road.   There are just a few rooms left so don't delay! The following special Conference rates will be offered:
Room Type Single Rate Double Rate
Fairmont $221.00 $233.00
Deluxe $271.00 $283.00
Deluxe with Sitting Area $321.00 $333.00
Junior Suite – Fireplace/woodstove $371.00 $383.00
Junior Suite – Lakeview $411.00 $423.00
Lakefront Suite $521.00 $533.00
Signature Cabins (per room) $521.00 $533.00
Please note that a mandatory daily service charge of $12.00/per person is included in the above rates.   This charge is to cover porterage, housekeeping and conference services, therefore, no further out-of-pocket tipping is required when on property.  Each extra person sharing a room will be charged an additional $30.00 per night.
To make a room reservation, please utilize the following link: Reservations can also be made by contacting the Reservations Department at 780-852-3301 or the Global Reservations Centre at 1-800-441-1414. To ensure the special rate quoted above, please identify yourself as attending the CAMA Conference.  The room block will be open until April 29, 2015.

Edmonton, Calgary and Vancouver all have international airports that are serviced by major national and international carriers.  Delegates can get to Jasper by vehicle, rail or by bus.  Further details on transportation can be found at the following link:
Please note that Sundog Tours operate a daily shuttle from the Edmonton Airport:  There are departures from the Airport at 3:15 p.m. arriving in Jasper at approximately 8:00 p.m. and departures from Jasper at 7:15 a.m. and arriving at the Airport at 12:30 p.m.  Please note that this is not a direct route and there are stops at the West Edmonton Mall, Edson and Hinton.  Round trip fares are approximately $99.00 per person.
CAMA will also be arranging three additional private shuttle buses departing the Edmonton Airport (at different times) on Sunday, May 31st, 2015 and the Jasper Park Lodge on Thursday, June 4th, 2015.  The registraton for this service can be completed when registering for the Conference at the end of February 2015.  More details will be posted soon.

2015 Collaborate to Compete -

The Collaborate to Compete Team - the Calgary Regional Partnership (CRP), Capital Region Board (CRB) & the Partnership of the Manitoba Capital Region (PMCR), would like to reach out to everyone who missed last May’s Collaborate to Compete event at Niagara Falls. The level of participation was amazing. We are looking for you to join us and grow our network of Canadian Metropolitan Regions .
Next year’s Collaborate to Compete Forum will be on June 3-4, 2015 at the Chateau Lacombe, Edmonton Alberta. Like last year, our event will be held just before the Federation of Canadian Municipalities (FCM) Trade Show and Conference.  The Forum will explore how working on a regional scale can facilitate coordinated strategies to improve transportation planning, investment and innovation.  We will also focus on the effective movement of people and goods in our regions.  We encourage you to register early as you won’t want to miss the program we are planning.

Please visit the new Collaborate to Compete website: for details

Recap of the 2014 Collaborate to Compete:  We also want to share the highlights of last year’s event along with the outcomes.  Check out our blog for a recap of the 2014 Collaborate to Compete including: videos, presentations, and summary outcomes of the event.  This website and blog has been developed to be a resource hub for our emerging Network of Canadian Metropolitan Region’s.   Visit:
For additional information, please contact:  Colleen Shepherd, Executive Director, Calgary Regional Partnership.  Phone: 403-851-2509  or email:

Congratulations to the City of Waterloo: 'VOTE' Wins National Marketing Award

The City of Waterloo accepted a national Best of the Best' award at the Economic Development Association of Canada's (EDAC) 46th annual national conference for its recent VOTE' advertising campaign. The EDAC's Marketing Canada Awards acknowledge and praise communities across Canada who have succeeded in their marketing efforts.

Focusing on October's municipal elections in Waterloo, the VOTE' campaign aimed to engage citizens in civic affairs through the use of situations and topics the average citizen could relate to. The overall objective was to maximize voter turnout among existing and new electors across the region. Using posters, digital materials, and social media, the campaign was implemented across the region throughout the pre-election period and extended through advance polls and election day.  The resulting voter turnout percentage in Waterloo was the highest of any city in the region, and above our own average over the past four elections.

Additional information at:

Do you have a story for our next issue?
Let us know by contacting
CAMA e-Brief is published every two weeks. Watch for the next issue on: The week of November 24th, 2014
To view the last CAMA e-Brief, visit:
Job Scene is distributed every week. The Next issue will appear on:  Monday, NOvember 24th, 2014
To view the latest Jobs go to:
To have an item included in e-Brief, please contact
To unsubscribe from this list simply reply to this email, or send an email to, Subject: UNSUBSCRIBE.
Gold Sponsors