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2014 CAMA E-Brief Partner: April 15, 2014            

LGMA-CAMA E-Learning Series - April and May Webinars


LGMA and CAMA are pleased to offer the following course offerings that will help meet your training needs all from the comfort of your own office.  These programs are open to all members and their employees.
The webinars are scheduled to run on Tuesdays or Wednesdays and are two hours in length:
•        10:00 am – 12:00 pm Pacific Time
•        11:00 am – 1:00 pm Mountain Time
•        12:00 pm – 2:00 pm Central Time
•        1:00 pm – 3:00 pm Eastern Time
•        2:00 pm – 4:00 pm Atlantic Time
•        2:30 pm – 4:30 pm Newfoundland and Labrador
The cost for each session is $150 plus applicable taxes per person.  All fees must be paid at the time of registration by credit card and are non-refundable.

April 16:  Communication Planning for Successful Projects in Six Simple Steps
Presenter: Jan Enns, Jan Enns Communications

Whether you are launching a new project or changing an existing one, ensuring your residents, businesses and key stakeholders are informed and engaged from the outset can reduce the challenges associated with project delays such as public opposition, bad press and questions from your Council or Board – especially in an election year!  Designed for project managers and their teams, this interactive webinar will show you how to create a basic communication plan in six simple steps.  Plus, learn about cost-effective examples of special marketing tools and tips to help you effectively communicate and engage with a variety of audiences – increasing participation and support for your programs and services.  To get the most out of this workshop, attendees are invited to share a project they are currently working on that can be used as an example to demonstrate the six steps.

BONUS: Attendees will receive a workbook with a step-by-step “how to” checklist and template for project communication planning.  Register online at:

May 6:  Customer Service in the Public Sector
Presenter: Tracey Lorenson, Paragon Strategic Services Ltd.

The unique challenges of service delivery in the local government sector will be discussed, including the difficulty of dealing with such a diverse client base. We will explore whether private sector “customer service” approaches are relevant in the public sector, and why good service is critical to both staff and Council success.

BONUS: Participants will complete an online assessment of their personal skills and abilities in delivering customer service.  Register online at:

May 14: Planning for Successful Citizen Engagement in 10 “Easy” Steps
Presenter: Presenter: Jan Enns, Jan Enns Communications

Community consultation and citizen engagement are big buzzwords in local government.  More and more, residents are asking for a say in how decisions are made and local governments across Canada are looking for ways to inform and engage. Find out how to plan for successful citizen engagement in 10 “easy” steps so you can get it right the first time!  This fast-paced and engaging session will elevate your understanding of public consultation and provide you with a step-by-step guide to apply effective consultation planning in your organization, including pitfalls to avoid. Bring some local examples and we’ll share ideas on how to apply these steps to improve your program or service!
BONUS: Attendees will receive a detailed workbook with a 10 step checklist to use for planning future projects.  Register online at:

May 20:  Effective Council Staff Relations
Presenter: Tracey Lorenson, Paragon Strategic Services Ltd.

Do you have a fabulous relationship between Council and staff that you’re trying to maintain, would like to address small issues that are arising, or do you have significant conflict? Are you looking to establish positive relationships post election?  Regardless of the current state of your relationship this course will be relevant, and we will approach this specifically from the perspective of the senior staff in terms of
what they are able to do to build and maintain the relationship. Some of the topics we will address include respecting the roles of staff/elected officials, the use of experts to support decision making, handling “disrespectful” behavior, how to manage conflict between elected officials, senior staff and key stakeholders and how to handle ethical issues. We will also provide suggestions that will assist Mayors and Board Chairs in managing the elected/staff relationship.

BONUS: Individuals will have the opportunity to complete an online assessment of their conflict management skills to identify their conflict strengths and potential development opportunities, with a comprehensive summary report with recommendations.  Register online at:

Scholarships Available for Women to Attend 2014 ICMA Annual Conference
As part of its ongoing commitment to attracting women into the field of local government management and helping develop those women who already work in the field, ICMA is offering scholarships to women to attend the ICMA 100th Annual Conference.  Applications are being accepted through Monday, May 19, 2014.   Full information on ICMA’s conference assistance scholarship program may be found at

Women who are interested in applying for a conference assistance scholarship should apply for the Workplace Diversity Scholarship.  If the female applicant qualifies, she may apply for a scholarship in another category in addition to the workplace diversity scholarship.  A separate application needs to be submitted for each scholarship category.

Scholarship recipients receive:
  • Complimentary registration to ICMA’s 100th annual conference in Charlotte/ Mecklenburg County, NC this September.
  • A travel stipend to help defray the costs of travel.
To be eligible for the ICMA Conference Assistance Scholarships, applicants must meet the following criteria:
•  Be a first-time ICMA Annual Conference attendee.
•  Be a full-time local government employee (no part-time interns, please).
•  Submit a completed application form.
•  Demonstrate through an essay an avid interest in a career in local government management
•  Submit two (2) recommendation forms signed by local government managers or administrators who are familiar with your work.

Application materials are due Monday, May 19, 2014.  Questions regarding ICMA’s Annual Conference Scholarship Program should be directed to

Reminder: CAO Performance Management Evaluation Committee: Deadline: April 18, 2014
The Board of Directors of CAMA recognize that CAMA can play an important role in developing policy and research papers on issues of interest to our members.  A Committee was initiated to prepare a research or “white” paper on the issue of CAO Performance Management and Evaluation.  The goal of the paper will be to create a document that will support CAO’s in discussion with their Mayors and Councils, to facilitate the performance management process, and provide guidance and advice on best practices in the area of executive performance management and evaluation.
The Committee members are Janice Baker (Chair), Don MacLellan and Robert Hughes.  The Board would like to have two additional non-board members on the Committee.  The Committee work can largely be accomplished by Conference Calls and by e-mail.  While the Committee’s work is ongoing, there will be a  time commitment of 3-5 hours per month in reviewing material and participating in Conference Calls.  Committee members will be polled to ensure availability.  We expect the work to be completed in 12-18 months.  
If you are interested in serving on this Committee and are a CAMA member, please contact  Ms. Jennifer Goodine, CAMA Executive Director ( and she will send you an Expression of Interest form to be submitted no later than April 18th, 2014.

Canadian Urban Institute Seeks Two New Directors for the 2014-15 Board
The Canadian Urban Institute (CUI) is looking for two new Directors to join the Board starting in June 2014.   Directors bring perspectives and insights based on their varied backgrounds and broad range of experience to enhance the governance processes, decisions and practices of the Institute.  The Directors share demonstrated interest and experience in addressing urban issues in Canada and abroad.

Directors are responsible for the effective governance and oversight of the organization.  They are expected to participate actively on the board, attend the Annual General Meeting and sit on one standing committee or task group.  Directors serve for a minimum of three years.

In addition to a keen interest and strong background in urban issues in Canada, we are looking for individuals with skills or experience in one or more of the following:
  • Senior experience in municipal government;
  • Supporting revenue generation for the Institute, including grant applications to Foundations, governments, and private sector funders;
  • Governance of for profit or not-for-profit organizations;
  • Financial oversight or accounting – ideally with experience in the not-for-profit sector.
Furthermore, in order to continue to broaden CUI’s geographic reach, we are looking to add at least one Director from Alberta, home to two of the fastest-growing metropolises in Canada. 
Interested candidates apply in confidence by: April 24, 2014.  Please email your nominations to: Attention: Chair of Governance Committee.


L'Institut urbain du Canada (Canadian Urban Institute - CUI) est à la recherche de deux nouveaux administrateurs au conseil d'administration à partir de Juin 2014. Les administrateurs apportent leurs perspectives et leurs idées en fonction de leurs expertises respectives afin d’améliorer les processus de gouvernance, les décisions et les pratiques de l'Institut. Les administrateurs recherchés doivent démontrer de l'intérêt et/ou de l'expérience pour les questions urbaines au Canada et à l'étranger.

Les administrateurs sont responsables de la gouvernance et de la supervision de l'organisation. Ils sont appelés à participer activement aux réunions du conseil d’administration, à assister à l'assemblée générale annuelle ainsi qu’à prendre part à un des comités permanents ou à des groupes de travail adhoc. Les administrateurs sont nommés pour une durée minimale de trois ans.

En plus d’un vif intérêt et d’une solide expérience dans le domaine des enjeux urbains, nous sommes à la recherche de personnes ayant des compétences ou de l'expérience dans un ou plusieurs des domaines suivants :
  • Expérience de cadre supérieur dans l'administration municipale ;
  • Expérience dans la génération de revenus pour des organisations à but non lucratif, y compris les demandes de subventions à des fondations, auprès des gouvernements, des bailleurs de fonds et du secteur privé ;
  • Expérience dans la gouvernance d’organisations privées ou but lucratif ;
  • Expérience dans le domaine du contrôle des finances et de la comptabilité - idéalement dans le secteur sans but lucratif .
En outre, afin de continuer à élargir la portée géographique de l’Institut, nous cherchons à ajouter au moins un administrateur provenant de l'Alberta, une province où l’on retrouve deux des villes qui connaissent le plus haut taux de croissance présentement au Canada.

Les candidats intéressés peuvent soumettre leurs candidature en toute confidentialité d’ici le 24 avril 2014. Veuillez s'il vous plaît envoyer vos candidatures à: À l’attention de la présidente du Comité sur gouvernance.

City on a Cloud Innovation Challenge
Amazon Web Services invite you to submit your projects and applications to the Amazon Web Services City on a Cloud Innovation Challenge.  Whether you are a local government using amazon web services or an application developer, we want to hear from you!   Don’t miss the opportunity to share how you are driving innovation and enhancing citizen services with cloud technology.  Hurry now.  Submissions accepted through May 12th! 
For more information on City on a Cloud Innovation Challenge:
AWS blog post:

Final Call Reminder: Nominations for the ICMA Distinguished Service Award and Honourary Membership Nominations

Final Reminder:  Due by April 21, 2014

The ICMA Executive Board will consider nominations for ICMA’s Distinguished Service Award and Honorary Membership. The Distinguished Service Award is presented to a member who has been retired from the profession for a minimum of three years and who has made exemplary contributions to the profession through service in local government. Nominations may be made by any member of ICMA (self-nominations will not be accepted). 

The Honorary Member Award is presented to an individual outside the profession whose leadership and initiative have contributed to the strengthening of local government. Only voting members of ICMA may make nominations for Honorary Membership.

Recipients of the Distinguished Service Award and persons on whom Honorary Membership is conferred will be recognized during ICMA’s 100th Annual Conference to be held September 14-17, 2014 in Charlotte/Mecklenburg County, NC. Further details on both the Distinguished Service Award and on Honorary Membership are available on the ICMA website. Submit questions and nominations to Felicia Littky at 202-962-3656 or via email to

Members on the Move

Congratulations to:   
  • James Moller (formerly with the City of Humboldt) who is currently working as the Chief Administrative Officer for the City of Colwood, BC.
  • Robert Cotterill on his new position as City Manager with the City of Spruce Grove, AB

Welcome New Members

Welcome to the following new members:

  • Amber Smale, City Manager, City of Estevan, SK
  • David Connauton, Chief Administrative Officer, Town of Fort Macleod, AB
  • Debbie Jensen, Chief Administrative Officer, Town of Regional Municipality of Birtie, MB
  • Leo Ludwig, Chief Administrative Officer, Vulcan County, AB
  • Elizabeth Hurley, Partner, Davies, Park & Associates, Edmonton, AB
  • Yves Leger, Directeur général, Village de Memramcook, NB
  • Phil Ouellette, Executive Director, City of Saint John, NB
  • Bruce Schmidt, Assistant CAO, RM of East St. Paul, MB
  • Kim Grout, Chief Administrative Officer, City of Pitt Meadows, BC
  • Peter Crockett, Chief Administratie Officer, County of Oxford, ON
  • Brian Bowles, County Manager, Leduc County, AB
  • Peter Michaud, President, AMANB, Fredericton, NB
  • Lisa Spitale, CAO, City of New Westminster, BC
  • Olive Toews, Chief Administrative Officer, Village of Berwyn, AB

Do you have a story for our next issue?
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CAMA e-Brief is published every two weeks. Watch for the next issue on: The week of April 21st, 2014 
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