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Posted: May 6, 2019

First Nations ONLINE Management IT Training

Total Support Solutions

First Nations ONLINE Management IT Training (3-day Course)

By popular demand, Total Support Solutions is pleased to invite you to the First Nations ONLINE Management IT Training Course from June 12 – June 14th, 2019.

Price $1,299 (Early Bird Price is $999 up to 14 days before course)

This class is for Executive Directors and Managers who fulfill IT Management roles and responsibilities and who want to gain the needed tools and knowledge to help them manage in-house or outsourced IT teams.
Information Technology is critical to every part of band management, but far too often leaders are left to trust external experts with little way to verify whether the ‘expert’ is operating in the best interests of the band.

Topics Covered:
  • Computer Fundamentals: learning to speak the language of IT
  • IT budgeting
  • IT Project Management
  • IT Management and Planning for 1-, 3- and 5-year plans
  • How to hire technicians
  • Analyze and prioritize technical certification for IT staff
  • Effective communication and expectation setting for your IT staff
  • Understanding market trends and how they relate to your organization
  • Introduction to SharePoint, Office 365, CRM, MSP and other tools that are necessary for effective IT management.
What You Will Receive:
  • All attendees will receive training materials used in the course.
  • Upon completion, a signed IT Management Certificate
The Trainer:
This course will be run by Chris Gillen, CEO of Total Support Solutions. Chris has been training technicians and technical directors for over 15 years with his award-winning companies Dial-A-Geek Consulting and Total Support Solutions. With this course you will have full access to his experience in managing a team that handles over 10,000 support requests a month.

What previous participants said:
“Great teaching style!”

"I've been able to employ the skills I learned and now understand when technicians talk about procedures and the equipment etc.

"I would recommend this training to others"


Date: June 12 - 14, 2019
Event Type: Seminar
Location: Victoria, BC
Region: South Vancouver Island
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