BC Local Government Job Posting Service

Chief Administrative Officer
University Neighbourhoods Association

UNA is seeking a well-rounded leader, passionate about public service and community building to become our next Chief Administrative Officer (CAO). This is a truly unique chance to play a lead role in a dynamic and growing community -- large enough to need significant oversight, yet small enough to feel the direct results of decisions and get to know residents on a day-to-day basis.

The UNA is the guiding government for the 13,000 residents who live across five residential neighbourhoods located on UBC’s beautiful Point Grey campus, which is located on the traditional, ancestral and unceded territory of the xʷməθkʷəy̓əm (Musqueam) – People of the River Grass. UNA residents enjoy living in close proximity to the thriving academic, cultural, and artistic milieu of the University and make up a diverse and growing population that is an important part of UBC’s community.

Reporting directly to the Board of Directors, the CAO will advise the Board in the development of strategy and policy, ensuring the Board is provided with relevant information necessary to make informed decisions based on sound business and governance practices.

The CAO will also manage the day-to-day activities of the UNA, providing leadership and support in developing and implementing policies and strategies that address the unique qualities and needs of the UNA. The CAO will act as the senior executive, leading a team of dedicated staff, and will be accountable for the overall administrative management of UNA. The CAO will effectively communicate and interface with a wide range of constituents, including UNA volunteers and residents, UBC partners, municipal stakeholders, staff, and other community partners and stakeholders.

This is an exciting time for an experienced and committed community-builder to join UNA as we plan for the future and manage our important resources. Collectively, the University neighbourhoods are one of the fastest growing communities in BC, with population growth over the last ten years of 135%, fifteen times higher than that of Vancouver. Its residents are on average younger than residents in the city of Vancouver, and over half the residents have a university degree.

The University Neighbourhoods Association (UNA) was incorporated as a not-for-profit society in 2002 to provide the residents of UBC’s residential neighbourhoods with services that encourage a sustainable community life at UBC.

The UNA oversees servicing and other municipal-like functions for five residential neighbourhoods around UBC’s campus (Wesbrook Village, Hampton Place, Chancellor Place, Hawthorn Place and East Campus) and two additional future neighbourhoods (Acadia and Stadium).

As the owner of the UBC lands, the University has delegated its responsibility to the UNA for managing service delivery, finances, capital accounts, and governance. This arrangement is formalized in the Neighbours’ Agreement 2015 with UBC. The agreement is amended as needed, most recently in 2015.

The ideal CAO will possess the following traits:
  • Passion for community, community building, and an understanding of the challenges facing growing communities.
  • Experience in a political environment, ideally municipal government.
  • Ability to establish credible and effective working relationships with elected officials, employees, external stakeholders, and the public.
  • Experience in management of a Board, ideally an elected Board.
  • In-depth knowledge of Board governance best practices.
  • Legislative understanding and an interest in policy.
  • Capacity to absorb and distill written material and bylaws.
  • Persistent yet tactful, with an ability to keep themselves and others focused on key priorities.
  • Experience in facilitation, conflict management, and creating a collaborative culture.
  • A strategic leader and skilled delegator.
  • Adaptability and flexibility to move between governance and operations.
  • A track record of moving from strategic planning to implementation of policies and projects.
  • A focused, strategic thinker and advocate for the UNA.
  • Well-developed interpersonal skills, experience coaching high-level volunteers, and managing diverse personalities and expectations.
  • Progressive and aligned to UNA’s values.

The Chief Administrative Officer (CAO) is responsible for the successful management and leadership of the UNA according to the strategic direction set by the Board of Directors. This position is accountable to the UNA Board of Directors and develops plans and initiatives that govern residents who live within the UNA residential neighbourhoods. The CAO is responsible for UNA and Community Centre staff policies and procedures, staff development and growth, and is a central contact for residents. The CAO is also a special liaison with UBC and the UBC Properties Trust and maintains a relationship with Metro Vancouver.

The minimum qualifications for the Chief Administrative Officer position are as follows:
  • Significant senior management experience, ideally gained from a political or similar multi-stakeholder environment, such as a municipal government.
  • Strong understanding of Board governance and ability to support and guide strategic Board conversations.
  • Proven strategic thinker who can also execute tactically.
  • Interest-based problem-solving skills.
  • Strong financial acumen; administrative and organizational skills.
  • Proven leadership skills; ability to coach and mentor.
  • University degree or diploma in a relevant field, or equivalent experience.

KCI (Ketchum Canada Inc.) has been retained to conduct this leadership search on behalf of the University Neighbourhoods Association. For more information about this opportunity, please contact Christoph Clodius, Vice President, KCI Search + Talent by email at

To view the full Executive Brief please visit

Interested candidates are invited to send a resume and letter of interest to the email address listed above by March 6, 2020.

All inquiries and applications will be held in strict confidence.

We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person. All qualified candidates are encouraged to apply; however Canadians and permanent residents of Canada will be given priority.

Location: Vancouver, BC
Region: Lower Mainland
Professional Categories: Chief Administration
Posted: February 11, 2020, 11:23 am
Expires: March 6, 2020, 4:30 pm