BC Local Government Job Posting Service

Analyst I, IT Service Desk


Information Technology Services Status Staff, 100% full-time, Temporary

Start Date
As soon as possible after closing date

End Date
Four (4) month contract, or end of sick leave, whichever date occurs first (with the possibility of extension)

Salary Scale
$3,674.57 - $4,434.92 per month (Staff pay group 6)

Closing Date
January 28, 2020

About UFV
The University of the Fraser Valley has four campus locations within the beautiful Fraser Valley in British Columbia. Recognized as one of BC's top employers, UFV offers a combination of career and lifestyle benefits. Join a team of 1,400 passionate professionals who value integrity, inclusivity and excellence. At UFV, you will serve a vibrant community, and shape the future of 15,000 students.

Posting details
Under the general direction of the Manager, Instructional Technology & Client Support the Service Desk Analyst I will act as the primary contact for users with IT issues or enquiries, and will provide first level technical support.

Duties & Responsibilities
  • Acts as the primary contact for users with IT issues or enquiries
  • Provides first level technical support and devoted to the operation of the Information Technology Services Help Desk
  • Provides analysis and remediation of basic hardware and software issues
  • Receives, records, assigns and reports on help desk service requests received by telephone, email, and other help desk communications

  • Post-secondary diploma in computer technology or a related field is required
  • Minimum one (1) year experience in a Help Desk, Call Centre or equivalent in a technical environment
  • Excellent communication, interpersonal and analytical skills
  • Proficiency in the use of microcomputer hardware and Microsoft Office applications
  • Experience providing computer support in a networked environment desirable

How to apply
Direct resume including evidence of appropriate qualifications by January 28, 2020, referring to Posting #2020.018 to:

Human Resources
University of the Fraser Valley
33844 King Road, Abbotsford, BC, Canada V2S 7M8
Tel: (604) 854-4554  Fax: (604) 854-1538  Website:
Email resumes to:

Shortlisted applicants may be required to undergo a criminal record check. Shortlisted applicants will be required to provide copies of their most recent evaluation summary.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. In an effort to be both environmentally and fiscally responsible, UFV will contact only candidates receiving an interview. We thank all applicants for considering UFV for employment.

UFV is committed to the principle of equity in employment.

Location: Abbotsford, BC
Region: Lower Mainland
Professional Categories: Information Technology,Customer Services
Posted: January 15, 2020, 1:19 pm
Expires: January 28, 2020, 4:30 pm