BC Local Government Job Posting Service


Violence Prevention Program Manager

Requisition ID: 15226 

The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC's Top Employers, Canada's Best Diversity Employers, and one of Canada's Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose and Function
The Violence Prevention Program Project Manager leads the development, coordination and implementation of a Violence Prevention Program across Non Market Housing and Social Operations (NMHSO). NMHSO provides services in the Downtown Eastside, Killarney, and Downtown South serving individuals who face multiple barriers including chronic physical and mental health conditions, drug and or alcohol dependency, as well as the impacts of trauma, isolation, marginalization, and colonization. The Violence Prevention Program Project Manager plays an integral role in the development and implementation of our strategy to prevent and or reduce the risk of violence within the workplace in a way that reflects the mission and values of the City of Vancouver, ensures the physical and psychological health and safety of employees, and respects the complexities of the communities we serve. This is project based, collaborative work focusing on developing and implementing strategic, systematic and behavioral approaches to Violence Prevention and de-escalation including training and development of policies and procedures, and incident follow up that reflects legislative and leading practices.
Key Contacts and Reporting Relationships
Reporting to the Managing Director (MD), Non Market Housing and Social Operations, this position works collaboratively with the Directors and Senior Managers of the Community Centres and Housing Operations while providing professional and expert support to the Security Coordinators and staff teams at each location. This position will also come into contact with and provide advice to staff and supervisors who have been threatened or experienced violence in the workplace.
Other key contacts include Organizational Health and Safety and City Protective Services to ensure work aligns with City and legislative requirements; colleagues across the City of Vancouver who have similar responsibilities; local law enforcement.
Specific Duties/Responsibilities
Violence Prevention
  • Plans and develops a Violence Prevention Program that meets legislative requirements, responds to recommendations in the Violence Risk Assessments and which addresses both physical and psychological hazards associated with violence.
  • Leads implementation, including policy and procedure development, training delivery, and reporting mechanisms, of the Violence Prevention Program across NMHSO portfolio to ensure consistent application and implementation of risk mitigation and de-escalation strategies.
  • Provides leadership, guidance, and expertise in the area of Violence Prevention and de-escalation across the NMHSO portfolio.
  • Prepares, documents, implements, and regularly reviews site security policies and procedures, including development of Safety Plans, with onsite staff teams.
  • Delivers education and awareness programs related to violence prevention and de-escalation and the management of aggressive behavior, as well as strategies and tools to manage potential physical and psychological impacts of threats and acts of violence.

Project Management & Implementation
  • Oversees project work plan, develops and maintains the project documents, presentations, workflow processes, action items and plans, including producing reports to provide key information to stakeholders.
  • Plans, implements, and monitors training and development plans to support staff skill development and ensure compliance with Violence Prevention Program.
  • Establishes key performance indicators and metrics and tracks accordingly to assess competence, legislative compliance, level of risk, and trends on an ongoing basis.

Leadership, Collaboration, and Expertise
  • Works collaboratively with staff teams at local sites and engages them in the development of the Violence Prevention Program, including the implementation of such.
  • Coaches and mentors staff teams through incident debriefing, training, and expertise.
  • Works collaboratively with Organizational Health and local OH&S committees to respond to concerns, implement strategies for mitigation and make recommendations.
  • Advises leadership on safety practices/issues, psychological health and safety, and makes recommendations based on best practice and legislation.
  • Other duties/responsibilities as assigned

Minimum Qualification Requirements
Education and Experience:
  • University degree in a related field (such as social sciences, business administration, project management) supplemented by courses in security, violence prevention, or occupational health and safety, or equivalent combination of education and experience
  • Extensive Violence Prevention experience (minimum five years), ideally in similar environment
  • Preferred education includes: Non Violent Crisis Intervention, Mental Health First Aid, Occupational First Aid 1, Overdose Response, Basic or Advanced Security Training, Project Management Certificate

Knowledge, Skills and Abilities:
Violence Prevention
  • Considerable knowledge and experience in developing and implementing Violence Prevention Programs
  • Considerable knowledge base of principles and techniques related to Violence Prevention including de-escalation, crisis intervention, physical security, and incident debriefing.
  • Thorough knowledge of security and violence prevention policies, procedures, techniques, principles, standards, and requirements as they relate to the work performed.
  • Working knowledge of WorkSafe BC Violence Prevention requirements, as well as basic knowledge of Criminal Code, Charter of Rights, Freedom of Information and Privacy Act, and Security Services Act.

Project Management
  • Strong project management skills demonstrated through leading complex, time-bound projects across diverse portfolios.
  • Ability to lead collaborative, high functioning project teams.
  • Demonstrated ability to mentor and coach.
  • Ability to solve complex problems and provide alternate solutions
  • Ability to be self-directed and take initiative, while still being a team player and having a flexible "can-do" approach.

  • Experience working with individuals who face multiple barriers including chronic physical and mental health conditions, drug and or alcohol dependency, as well as the impacts of trauma, isolation, marginalization, and colonization.
  • Exceptional interpersonal skills including tact, diplomacy, and ability to establish rapport with internal and external groups and ability to build consensus among diverse stakeholders.
  • Ability to handle confidential and / or sensitive information with a high degree of discretion and impartiality.
  • Ability to converse with, write reports for, and create / deliver presentations in ways that support problem solving and planning, with an ability to adjust communication styles to the audience.
  • Good computer skills and demonstrated ability to work with Microsoft Office.
  • Demonstrated self-awareness and commitment to values of diversity and equity and the reduction of acts of interpersonal violence.
  • Ability to develop training content and delivering training/coaching to a variety of workplace parties using adult learning principles.
  • Schedule flexibility to accommodate variations outside of regular business hours, as needed.
  • Ability to pass and maintain a Vulnerable Sector Police Record Check.

Business Unit/Department: Arts, Culture and Community Services (1200) 
Affiliation: Exempt 
Employment Type: Temporary Full Time 
Position Start Date: February 2020 
Position End Date: January 2021 
Application Close: January 12, 2020

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. We encourage applicants from diverse backgrounds, including Indigenous applicants, all genders, nationalities and persons with disabilities. 

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.  

Apply here

Location: Vancouver, BC
Region: Lower Mainland
Professional Categories: Security/Crime Reduction,Social Services
Posted: December 4, 2019, 1:40 pm
Expires: January 12, 2020, 11:59 pm