BC Local Government Job Posting Service
Manager Property Use InspectorRequisition ID: 13079
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Main Purpose and Function
This is an operational management position providing direct leadership and management of the Property Use Inspection Branch within the Licensing Property Use & Animal Services Division in the Development, Buildings and Licensing Department.
This position manages the technical and administrative priorities of a team of Property Use Inspectors, Supervisors and a clerk in administering the requirements of a variety of by-laws aimed at ensuring an acceptable quality of life for persons who live, work and visits the City of Vancouver. The Manager has the authority to exercise technical decision making authority under the provisions of the by-laws administered by the Branch including determination of enforcement approaches while providing direct supervision of inspectors including hiring, performance management, training, coaching, professional development, mentoring, grievance hearings, discipline and termination. This position is required to develop and implement a strategic approach to the deployment and optimization of Property Use Inspection resources, to align with City priorities and emerging trends.
The Manager is also responsible for moving forward with progressive enforcement action including meeting directly with property owners and landlords of problem buildings and seeking Council approval for Court Injunctions.
This position supports the Assistant Director of Community Standards in in the administration of by-laws regulating land use and maintenance of private property and where required, recommends required improvements. The Manager also provides support to the A/Director and other departments in the development and implementation of city initiatives related to customer service and by-law compliance.
Specific Duties and Responsibilities
- Leads, plans, organizes and reviews the daily work activities including inspection reports of approximately 25 inspectors, two supervisors and a clerk charged with the administration of a variety of by-laws and standards related to property use and maintenance of private property.
- Directs staff reporting to this position with respect to the administration and technical requirements, policies and procedures of the by-laws administered by the branch including compliance and enforcement approaches.
- Establishes and adheres to standard operating procedures in administering the by-laws, to ensure consistency and quality in the work of all inspectors.
- Provides advice to staff and industry stakeholders with respect to complex inspection; property use and maintenance; and compliance and enforcement issues.
- Plans, schedules and authorizes work schedules for staff reporting to the Manager including overtime, vacation and earned days off.
- Manages absentee issues for staff reporting to this position, per the City’s Attendance Management Program.
- Regularly reviews policies, procedures and regulations related to the administration of by-laws regulated by the Branch and assists the A/Director with identifying and implementing necessary by-law updates to reflect the changing external environment.
- Assists the Assistant Director of Community Standards with the development and implements policies aimed at ensuring consistency and excellent customer service across the department as well as working collaboratively with other departments and branches to achieve this same goal.
- Meets with stakeholders (property owners, business operators, contractors, engineers, designers etc.) for the purpose of technical discussions on controversial issues and resolve conflicts.
- Conducts review of enforcement issues and options for private properties where required and report recommendations to A/Director, including directing the preparation of case files for Legal Services.
- Represents the Branch and City on various internal and external regulatory technical and advisory committees, or working groups dedicate to specific compliance and enforcement initiatives
- Provides evidence in court when violations of city regulations are being processed.
- Organizes and conducts regular update meetings with Staff reporting to this position.
- Recommends and leads the development of staff training programs to ensure optimal technical and administrative knowledge of staff reporting to this position.
- Ensures that technology is used effectively and strategically to optimize the productivity and improve the quality of the work of the property use inspection team.
- Supports the Director, Licensing, Property Use & Animal Services in the implementation of programs and initiatives where required. This includes actively participating in the development of policy in response to emerging trends related to property use.
- Actively participates and contributes to the Department’s Tactical Team focused on problem premises and provides recommendations to resolve complex enforcement and compliance issues impacting a variety of stakeholders.
- Develops recommendations for Council related to private property in collaboration with other managers and the A/Director, and where required presents these recommendations to Council.
- Interprets the rules of various by-laws administered by the Branch for inspectors and related stakeholders.
- Analyses and accept requests for deviations to by-laws administered by the Branch.
- Reviews and determines acceptable compliance and enforcement approaches to issues on behalf of the t Director, Licensing, Property Use & Animal Services.
- Develops and regularly monitors and reports on metrics illustrating the quality, cost and productivity of property use inspection services.
- Prepares reports on property use inspection findings at the request of the A/Director and/or General Manager.
- Performs other duties as assigned
Education and Experience:
- Completion of a related degree from a post-secondary institution supplemented with management training. In addition, the incumbent must possess a valid driver’s license in the Province of British Columbia.
- At least ten years of experience working in a leadership role within the public sector including at least three years of management experience.
- Experience with inspections, by-law administration and enforcement will be considered an asset.
- Experience delivering on service in a demanding environment, with competing priorities, requiring ongoing reassessment of alignment of services with the strategic needs of the organization.
- Experience managing multi-stakeholder projects which require delivery under demanding timeframes and conditions.
- Experience working as part of a multi-disciplinary team in the development and implementation of various programs and initiatives.
Knowledge, Skills & Abilities:
- Thorough technical and regulatory knowledge and experience related to property use and maintenance, compliance and enforcement options, and building design and construction
- Extensive knowledge of overall regulatory and policy approaches to property use and maintenance.
Good knowledge of city approval process for by-law compliance, building construction and enforcement procedures, including legal enforcement options
- Good understanding of all by-laws and standards regulated by the department as well as their objective.
- Good understanding of modern administrative and managerial practices including customer service delivery models.
- Good knowledge and demonstrated experience in human resource management, staff training, and labour relations.
- Excellent written and oral communication skills with the ability to formulate and articulate ideas and options clearly including good conflict resolution skills.
A high level of personal excellence, including the ability to align personal and organizational values.
- Ability to provide leadership, coach, mentor and motivate a work group while building relationships with industry stakeholders and other departments.
- Ability to lead a team through transformative change, including a working understanding of change management and project management best practices and implementation strategies
- Ability to prepare clear and concise technical and administrative reports for presentation to staff and other managers including the Director.
- Ability to be creative, innovative and use sound judgement in work carried out.
- Ability to administer regulatory by-laws in a fair, impartial, consistent and responsible manner.
- Ability to handle confidential and/or sensitive information with a high degree of discretion and diplomacy.
- Demonstrated ability to use sound judgement in technical and administrative duties and decision making.
- Demonstrated ability to work well in a collaborative team environment and adapt to change while at the same time successfully leading work groups through change.
- Ability to plan, assign and supervise a diverse work group engaged in complex technical inspections and enforcement.
- Ability to meet and deal effectively with lawyers, contractors, engineers, architects, property owners, business operators and consultants to administer applicable by-laws and regulations.
- Ability to foster a respectful work place for employees reporting to this position.
Business Unit/Department: Development Services, Building & Licencing (1250)
Employment Type: Regular Full Time
Position Start Date: June, 2019
Application Close: April 28, 2019
We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.